FixUp Appliance INC respects your privacy. This policy explains what information we collect when you visit our website, contact us, or request appliance service, and how we use and protect that information.
Information we collect
We may collect information that you provide directly to us, including:
- Your full name, phone number, email address, and city.
- Your appliance type, brand, requested service date and time window.
- Details you provide about an appliance issue, error code, or service request.
- Messages, calls, texts, reviews, and other communications with us.
If analytics or advertising tools are enabled, we and our service providers may also collect device and usage information such as IP address, browser type, operating system, referring page, pages viewed, approximate location, ad interactions, and cookie or similar identifiers.
How we use information
We use information to:
- Respond to questions and schedule, confirm, and provide appliance service.
- Send service-related calls, texts, or emails requested by you.
- Maintain customer and service records and improve our website and services.
- Measure advertising performance and understand how visitors find and use our website.
- Protect our customers, business, website, and legal rights.
- Comply with applicable laws and enforce our agreements.
Service providers and third-party services
We may disclose information to service providers only as reasonably necessary to operate our business and provide requested services. These providers may include website hosting, email and phone providers, scheduling and customer-management services, analytics, advertising, and fraud-prevention services.
Online booking is provided through Housecall Pro. When you use that booking page, Housecall Pro may collect and process your information under its own privacy terms. Our website also links to Yelp and may use Google Analytics or Google Ads for measurement and advertising. Information processed on those services is subject to their respective privacy policies.
We may also disclose information when required by law, to protect rights or safety, or in connection with a merger, sale, or transfer of our business.
Cookies and advertising
Our website and service providers may use cookies or similar technologies to remember preferences, measure website traffic, understand advertising performance, and help prevent fraud. Google advertising and analytics tools may use information about visits and ad interactions according to Google’s policies.
You can adjust browser cookie settings and manage Google ad personalization through Google My Ad Center. Blocking cookies may affect some website features or measurement.
Sale and sharing of personal information
We do not sell personal information for money. Certain analytics or advertising activities may be considered “sharing” under some state privacy laws. Where applicable, you may request to opt out by contacting us using the information below. We will not discriminate against you for exercising a privacy right.
Data retention and security
We retain information only for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online transmission or storage system can be guaranteed completely secure.
Your privacy choices
Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, or deletion of personal information, and to opt out of certain uses or sharing. We may need to verify your identity before completing a request.
You may also ask us to stop nonessential marketing communications. Service-related communications may still be sent when necessary to complete a requested appointment or repair.
Children’s privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The updated policy will be posted on this page with a revised effective date.
Contact us
Contact FixUp Appliance INC with questions or privacy requests: